+974 4444 8888
info@desertwave-mobile.qa
Airport Road 120, Doha, Qatar
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Privacy Policy

Your privacy is important to us. This policy explains how DesertWave Mobile collects, uses, and protects your personal information.

Last updated: December 2024

1. Introduction

DesertWave Mobile ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile internet services.

By using our services, you consent to the data practices described in this policy. We encourage you to read this Privacy Policy carefully and contact us if you have any questions.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for our mobile internet services
  • Fill out forms on our website
  • Subscribe to our newsletter
  • Contact our customer support
  • Participate in surveys or promotions

Types of Personal Information

  • Contact Information: Name, email address, phone number, mailing address
  • Account Information: Username, password, account preferences
  • Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
  • Service Usage Data: Internet usage patterns, data consumption, connection times
  • Device Information: Device type, operating system, browser type, IP address

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

  • IP address and geolocation data
  • Browser type and version
  • Operating system
  • Pages visited and time spent on our site
  • Referring website addresses
  • Clickstream data and navigation patterns

3. How We Use Your Information

We use the information we collect for various purposes, including:

Service Provision

To provide, maintain, and improve our mobile internet services

Account Management

To create and manage your account and provide customer support

Communication

To send you service-related notifications and marketing communications

Billing and Payments

To process payments and send billing information

Service Improvement

To analyze usage patterns and improve our services

Legal Compliance

To comply with legal obligations and protect our rights

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or providing services to you. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law or if we believe such disclosure is necessary to:

  • Comply with legal processes or government requests
  • Protect our rights, property, or safety
  • Investigate fraud or security issues
  • Protect the rights and safety of our users

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

Security Measures

  • SSL encryption for data transmission
  • Secure data centers with access controls
  • Regular security audits and monitoring
  • Employee training on data protection
  • Multi-factor authentication for administrative access

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access Rights

Request access to the personal information we hold about you

Correction Rights

Request correction of inaccurate or incomplete information

Deletion Rights

Request deletion of your personal information under certain circumstances

Portability Rights

Request a copy of your data in a structured, machine-readable format

To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic:

Types of Cookies We Use

Essential Cookies

Required for basic website functionality and cannot be disabled

Analytics Cookies

Help us understand how visitors interact with our website

Marketing Cookies

Used to deliver relevant advertisements and measure campaign effectiveness

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

8. Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to these external sites or services. We encourage you to review the privacy policies of any third-party services you access through our website.

We may use third-party service providers for various functions, including:

  • Website analytics and performance monitoring
  • Payment processing
  • Customer relationship management
  • Email marketing and communications
  • Cloud storage and data backup

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention period depends on the type of information and the purpose for which it was collected.

Retention Periods

  • Account Information: Until account deletion or 7 years after last activity
  • Service Usage Data: 3 years for operational and security purposes
  • Communication Records: 5 years for customer service and legal compliance
  • Marketing Data: Until opt-out or 2 years after last engagement

After the retention period expires, we will securely delete or anonymize your personal information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers are conducted in accordance with applicable data protection laws and with appropriate safeguards in place.

Where we transfer personal data internationally, we implement appropriate safeguards, including:

  • Adequacy decisions by relevant authorities
  • Standard contractual clauses
  • Binding corporate rules
  • Certification schemes and codes of conduct

11. Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending email notification to registered users
  • Displaying a prominent notice on our website
  • Updating the "Last updated" date at the top of this policy

Your continued use of our services after any modifications indicates your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

DesertWave Mobile

Airport Road 120, Doha, Qatar

+974 4444 8888

info@desertwave-mobile.qa

Business Hours

Sunday - Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 12:00 PM

Saturday: 9:00 AM - 1:00 PM