Privacy Policy
Your privacy is important to us. This policy explains how DesertWave Mobile collects, uses, and protects your personal information.
Last updated: December 2024
1. Introduction
DesertWave Mobile ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile internet services.
By using our services, you consent to the data practices described in this policy. We encourage you to read this Privacy Policy carefully and contact us if you have any questions.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for our mobile internet services
- Fill out forms on our website
- Subscribe to our newsletter
- Contact our customer support
- Participate in surveys or promotions
Types of Personal Information
- Contact Information: Name, email address, phone number, mailing address
- Account Information: Username, password, account preferences
- Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
- Service Usage Data: Internet usage patterns, data consumption, connection times
- Device Information: Device type, operating system, browser type, IP address
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device, including:
- IP address and geolocation data
- Browser type and version
- Operating system
- Pages visited and time spent on our site
- Referring website addresses
- Clickstream data and navigation patterns
3. How We Use Your Information
We use the information we collect for various purposes, including:
Service Provision
To provide, maintain, and improve our mobile internet services
Account Management
To create and manage your account and provide customer support
Communication
To send you service-related notifications and marketing communications
Billing and Payments
To process payments and send billing information
Service Improvement
To analyze usage patterns and improve our services
Legal Compliance
To comply with legal obligations and protect our rights
4. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy:
Service Providers
We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or providing services to you. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
Legal Requirements
We may disclose your information if required by law or if we believe such disclosure is necessary to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Investigate fraud or security issues
- Protect the rights and safety of our users
Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
Security Measures
- SSL encryption for data transmission
- Secure data centers with access controls
- Regular security audits and monitoring
- Employee training on data protection
- Multi-factor authentication for administrative access
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
Access Rights
Request access to the personal information we hold about you
Correction Rights
Request correction of inaccurate or incomplete information
Deletion Rights
Request deletion of your personal information under certain circumstances
Portability Rights
Request a copy of your data in a structured, machine-readable format
To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic:
Types of Cookies We Use
Essential Cookies
Required for basic website functionality and cannot be disabled
Analytics Cookies
Help us understand how visitors interact with our website
Marketing Cookies
Used to deliver relevant advertisements and measure campaign effectiveness
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.
8. Third-Party Services
Our website may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to these external sites or services. We encourage you to review the privacy policies of any third-party services you access through our website.
We may use third-party service providers for various functions, including:
- Website analytics and performance monitoring
- Payment processing
- Customer relationship management
- Email marketing and communications
- Cloud storage and data backup
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention period depends on the type of information and the purpose for which it was collected.
Retention Periods
- Account Information: Until account deletion or 7 years after last activity
- Service Usage Data: 3 years for operational and security purposes
- Communication Records: 5 years for customer service and legal compliance
- Marketing Data: Until opt-out or 2 years after last engagement
After the retention period expires, we will securely delete or anonymize your personal information.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers are conducted in accordance with applicable data protection laws and with appropriate safeguards in place.
Where we transfer personal data internationally, we implement appropriate safeguards, including:
- Adequacy decisions by relevant authorities
- Standard contractual clauses
- Binding corporate rules
- Certification schemes and codes of conduct
11. Children's Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notification to registered users
- Displaying a prominent notice on our website
- Updating the "Last updated" date at the top of this policy
Your continued use of our services after any modifications indicates your acceptance of the updated Privacy Policy.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
DesertWave Mobile
Business Hours
Sunday - Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 12:00 PM
Saturday: 9:00 AM - 1:00 PM