Terms of Service
Welcome to DesertWave Mobile. These Terms of Service ("Terms") govern your use of our mobile internet services and website. By accessing or using our services, you agree to be bound by these Terms.
Last Updated: January 2025
Acceptance of Terms
By accessing, browsing, or using the DesertWave Mobile website ("Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, please do not use our Service.
These Terms constitute a legally binding agreement between you ("User" or "you") and DesertWave Mobile ("Company," "we," "us," or "our"). We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting on this page.
Your continued use of the Service after any such changes constitutes your acceptance of the new Terms. It is your responsibility to review these Terms periodically for changes.
Service Description
DesertWave Mobile provides premium mobile internet services across Qatar, offering high-speed connectivity, reliable coverage, and exceptional customer support. Our services include:
- High-speed mobile internet plans for individual and business customers
- Prepaid and postpaid mobile data packages
- Corporate enterprise solutions with dedicated support
- Mobile hotspot and tethering capabilities
- International roaming services
- Value-added services including content subscriptions and applications
Service availability may vary by location and is subject to network coverage areas. We continuously work to expand and improve our network infrastructure to provide the best possible service to our customers.
All services are provided subject to technical feasibility, equipment availability, and compliance with applicable laws and regulations in Qatar.
User Rights and Responsibilities
Your Rights
- • Access to our services according to your selected plan
- • Privacy and protection of your personal information
- • Fair and transparent billing practices
- • Customer support during stated service hours
- • Service interruption notifications when possible
- • Right to terminate service according to our policies
Your Responsibilities
- • Provide accurate and current registration information
- • Use services in accordance with these Terms
- • Pay all charges associated with your account
- • Protect your account credentials and devices
- • Notify us of any unauthorized account activity
- • Comply with all applicable laws and regulations
Acceptable Use Policy
DesertWave Mobile is committed to providing a reliable and secure network for all users. To maintain service quality and ensure fair usage, the following activities are prohibited:
Prohibited Activities
- • Using the service for any illegal activities
- • Transmitting spam, viruses, or malicious code
- • Attempting to breach network security
- • Interfering with other users' enjoyment of the service
- • Using automated systems to access our services
- • Reselling or redistributing our services without authorization
Fair Usage Guidelines
- • Reasonable data usage for personal purposes
- • No excessive concurrent connections
- • No commercial exploitation without proper plans
- • Respect for network capacity and resources
- • Compliance with content restrictions where applicable
- • No misuse of promotional or bonus data allowances
We reserve the right to monitor usage patterns and investigate suspected violations of these policies. Users found in violation may face service restrictions, account suspension, or termination without refund.
Privacy and Data Protection
At DesertWave Mobile, we take your privacy seriously. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
We collect and process personal information necessary for providing our services, including but not limited to:
- Identity verification and account creation
- Billing and payment processing
- Service provisioning and technical support
- Network performance monitoring and optimization
- Marketing communications (with your consent)
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Data is retained only as long as necessary for the purposes outlined in our Privacy Policy or as required by law.
You have the right to access, correct, or delete your personal information, and to opt-out of certain data processing activities. For detailed information about how we handle your data, please review our Privacy Policy or contact our data protection officer.
Intellectual Property Rights
All content on the DesertWave Mobile website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of DesertWave Mobile or its content suppliers and is protected by applicable copyright and other intellectual property laws.
The DesertWave Mobile name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of DesertWave Mobile. You may not use these marks without our prior written permission.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Service for your personal or internal business use. This license does not include any resale or commercial use of the Service or its contents.
Any unauthorized reproduction, distribution, modification, public display, or preparation of derivative works based on our content is strictly prohibited and may result in legal action.
Limitation of Liability
DesertWave Mobile provides its services on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the service quality, reliability, or availability, including but not limited to:
- Uninterrupted or error-free operation
- Compatibility with all devices or networks
- Freedom from harmful components
- Accuracy or completeness of content
- Security of data transmission
In no event shall DesertWave Mobile be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the service.
Our total liability to you for all claims arising out of or relating to the Service shall not exceed the amount you paid us for the Service in the 12 months immediately preceding the event giving rise to the claim.
These limitations and exclusions apply regardless of the form of action and shall survive termination or expiry of your account.
Termination of Service
User Termination
You may terminate your service at any time by:
- • Contacting our customer service
- • Using online account management tools
- • Visiting our retail locations
Termination may be subject to early termination fees as specified in your service agreement. You remain responsible for all charges incurred before termination.
Company Termination
We may suspend or terminate your service immediately, without prior notice, for:
- • Violation of these Terms
- • Non-payment of charges
- • Fraudulent or illegal activity
- • Threat to network security
Upon termination, your access to the Service will cease immediately, and you must return or destroy any Company property in your possession.
Governing Law and Jurisdiction
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Qatar, without regard to its conflict of law provisions.
Any disputes arising out of or relating to these Terms or the Service shall be resolved exclusively in the courts of Qatar. You hereby consent to the personal jurisdiction of such courts and waive any objection based on forum non conveniens.
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
Updates to Terms
DesertWave Mobile reserves the right to modify these Terms of Service at any time. We will notify users of any material changes by:
- Posting the updated Terms on our website
- Sending email notifications to registered users
- Providing in-service notifications where applicable
- Updating the "Last Modified" date at the top of these Terms
Your continued use of the Service after any such changes constitutes your acceptance of the new Terms. If you do not agree to the modified Terms, you must discontinue use of the Service.
We encourage you to review these Terms periodically to stay informed of any changes. Significant changes that materially affect your rights or obligations will be highlighted in our notifications.
Contact Information
If you have any questions about these Terms of Service, please contact us using the information below:
Address
Airport Road 120
Doha, Qatar
Phone
Business Hours
Sun-Thu: 8:00-17:00
Fri: 8:00-12:00
Sat: 9:00-13:00
Note: For immediate support, please call our customer service hotline. For written inquiries, email us at the address above. We typically respond to email inquiries within 24-48 hours during business days.
Related Documents
These Terms of Service should be read in conjunction with our other policies and agreements. Please review the following related documents:
Need Clarification on These Terms?
Our customer service team is here to help you understand these terms and ensure you have the best experience with DesertWave Mobile.